Privacy policy

Last updated: 1 April 2026

Ace of Hearts (WA) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, register for a trade account, or interact with us in connection with our wholesale products and services.

1. Who we are

Ace of Hearts (WA) is a Western Australia-based wholesale supplier of greeting cards, party supplies, gift packaging, stationery, plush toys and related products. Our website includes a contact form, a registration option for trade customers, and a separate trade login portal.

Business contact details

Ace of Hearts (WA)
64 Achievement Way, Wangara WA 6065, Australia
Phone: (08) 9303 4750
Fax: (08) 9302 6851
Email: sales@aohwa.com.au

2. What personal information we collect

We may collect personal information that you provide directly to us, including:

your name
company name
email address
phone number
business contact details
enquiry details and message content
trade account registration details
order-related information provided through our trade systems
any other information you voluntarily submit to us

On our website, the contact form currently requests details such as Company, First Name, Contact Number, Email, Enquiry Type, and Message.

We may also collect certain technical information automatically when you use our website, such as:

IP address
browser type
device information
pages visited
date and time of access
referring website information
cookie and usage data

3. How we collect personal information

We may collect personal information when you:

visit our website
complete a contact or enquiry form
register for a trade account
log in to our trade portal
place an order with us
contact us by phone, email or otherwise
subscribe to marketing or business updates
interact with cookies and analytics tools on our website

Because the website is hosted on Wix, some information may also be collected through Wix’s platform features, cookies, analytics and form tools. The site also links to a separate trade login portal.

4. Why we collect your information

We collect, hold, use and disclose personal information for purposes including:

responding to enquiries and requests
setting up and managing trade accounts
providing access to our wholesale platform
processing and managing orders
communicating with customers about products, services, accounts and support
maintaining internal business records
improving our website, services and customer experience
sending promotional or marketing communications where permitted by law
complying with legal and regulatory obligations

5. Cookies and website analytics

Our website may use cookies, pixels and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics and marketing activity.

These technologies may collect information about your browsing behaviour and device. You can usually control cookies through your browser settings, although disabling cookies may affect website functionality.

Because the website is hosted on Wix, some cookie and tracking functions may be provided through Wix or other integrated third-party services.

6. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

secure website hosting
password-protected systems
restricted access to business information
use of reputable third-party platforms
staff awareness around confidential information handling

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

website and hosting providers
IT and software service providers
trade portal or e-commerce platform providers
delivery, logistics and fulfilment providers
payment processors
professional advisers such as accountants, lawyers or consultants
government, regulatory or law enforcement bodies where required by law

We do not sell personal information to third parties.

8. Overseas disclosure

Some of the third-party service providers we use, including website or cloud-based providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in a manner consistent with applicable privacy laws.

9. Direct marketing

We may use your personal information to send you updates, offers, promotions, product information or other communications relevant to your business relationship with us.

You can opt out of marketing communications at any time by:

clicking the unsubscribe link in an email, where available
contacting us using the details in this policy

10. Access and correction

You may request access to the personal information we hold about you, and you may request that we correct inaccurate, out-of-date or incomplete information.

To make a request, please contact us using the contact details below. We may need to verify your identity before processing your request.

11. Third-party links

Our website may contain links to third-party websites or platforms, including our separate trade login portal. We are not responsible for the privacy practices, content or security of those external sites. You should review their privacy policies before providing personal information.

12. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it where appropriate.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time.

Privacy contact:
Ace of Hearts (WA)
Email: sales@aohwa.com.au
Phone: (08) 9303 4750
Address: 64 Achievement Way, Wangara WA 6065, Australia

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The updated version will be posted on this website with a revised effective date.